Navigate to Azure Monitor

• Rather than individually looking at metrics/logs of resources, the central azure monitor can be used

Alert Workflow

• Azure Alerts help in
  • Sending Notification
  • Sending alerts to your existing ITIL Tool (Service Now/Rememdy/JIRA)
  • Take Actions like start/restart/stop/scale vms using Automation Run books
  • Call code hosted on Azure Functions
  • Call the Workflows created using Azure Logic Apps
  • Call external web app using Webhooks (Secure)

Logs in Azure

• In Azure just like metrics, logs are also collected.
• Logs can be queried, For this we need to understand kusto query language(kql) Refer Here
• Writing KQL with SQL Experience is simple Refer Here
• For experimenting navigate to here and build some kql queries
• Refer Here for log alerts

IT Service Management Connector

• Azure Monitor can connect to IT Service Management tools using Connector IT Service Management Connector
• As of now the following Service Management Tools can be connected
  • Service Now
  • Provance
  • System Center Service Manager
• Refer this section for IT Ticketing Solutions